Shipping Policy
We aim to deliver your order as quickly and efficiently as possible. Please review the details of our shipping policy below.
Fulfilment Timeframe
Orders are typically processed and dispatched within 2–4 working days.
During peak seasons, fulfilment may take up to 4–6 working days.
You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Timeline
Delivery times vary depending on your location and the courier service. Once your order has been handed over to the courier, delivery typically takes:
- 1–5 working days for major cities
- 3–8 working days for outlying or rural areas
Note: Delivery times are estimates and may be affected by factors beyond our control, such as public holidays or courier delays.
Shipping Areas
We currently ship within South Africa only. If you are located in an outlying or rural area, please allow additional time for delivery.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and order size. Any applicable shipping charges will be clearly displayed before payment.
Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery. Once dispatched, your parcel is in the care of the courier. For delivery-related queries, please contact the courier directly, or email us and we’ll assist where possible.
Delivery Issues
If your parcel is delayed, lost, or damaged in transit, please notify us within 48 hours of the expected delivery date so we can assist you.