Terms & Conditions

Please provide accurate and complete address details during the checkout process. We are unable to accommodate address changes after the order has been placed.

Orders are typically fulfilled within 2–4 working days. During peak seasons, fulfilment may take up to 4–6 working days. We appreciate your patience as we process your order with care.

Once fulfilled, delivery timelines are managed by the courier service. During peak periods, delays may occur. For delivery queries, please contact the courier directly. Alternatively, our team at info@red-mountain.co.za will do our best to assist.

Note: If you are located in an outlying or rural area, delivery may take additional time.

At Red Mountain, we stand by the quality of our products. We guarantee this item against defects in workmanship and materials for a period of 6 or 12 months (as indicated on your product), valid from the date of purchase and applicable to the original purchaser only.

During this period, Red Mountain will repair or replace the item at our discretion, provided the claim meets the conditions of the guarantee.

Exclusions – This Guarantee Does Not Cover:

• Damage or failure caused by misuse, abuse, or lack of personal care
• Claims made by anyone other than the original purchaser
• Alterations or repairs carried out by third parties.

 To Claim Your Guarantee:

• A valid proof of purchase must be presented (receipt or invoice).
• The product must be returned for assessment.

• 📧 Email: info@red-mountain.co.za
• 📞 Phone: 021 761 0566

We accept the following payment methods via our secure checkout platform:

• Credit/Debit Cards
• EFT (Electronic Funds Transfer)
• Instant EFT (via supported providers)
• Selected mobile wallet options

All payments are processed securely, and your information is handled with the highest level of confidentiality.